It’s 5:30am and I’ve spent the last 1/2 hour trying to craft an email to address another escalation to the bank President. In true fashion, a simple misunderstanding has been escalated to the rest of the Sr. Leadership team to call out the affront. This, however, is not an isolated occurrence. I walk into work every day not knowing if the direction my team is currently on is the direction that my team will continue on. Culture obliterates strategy and leaves your organization helpless. This is the reality of a broken culture.